Paul Ray was so inspired after staff helped calm his nerves just before surgery that he's now a part of the Mayo Clinic Volunteer Services program called Caring Hands, which offers patients hand and arm massages.
Years ago, Karee Munson had an interaction with a physician that was so memorable she uses the story as a teaching tool for new staff. In a twist of fate, the two recently met again, this time as colleagues.
Lizzie Stoltz was just 30 weeks pregnant when her water broke. She was rushed to a local hospital, where providers used technology to connect with a Mayo neonatologist for help with the high-risk delivery.