In the Loop

News and views from across Mayo Clinic

September 26, 2022

Tommy Bradley Jr. on witnessing sacrifices made by colleagues, rising to meet expectations, more

By In the Loop
Tommy Bradley Jr.

This column spotlights the kinds of people you think about when you think about Mayo Clinic. They've answered questions, serious and otherwise, so you can know them better.


You see them at bedsides. Behind desks. You may spot them walking down a hall or sprinting across a lobby, or talking quietly with a patient and family. They may be friends, teammates or someone you know only by sight. But you're glad they're here. And it's reassuring to know that the health of our patients, our colleagues and the institution itself rests in their capable, friendly, earnest, caring and compassionate hands.

Join us in celebrating them, and let us know if you'd like to see one of your colleagues featured here.


Tommy Bradley Jr. wanted to be a part of something special which led him first to join the U.S. Navy and later come to work at Mayo Clinic.

Bradley Jr., a desk operations specialist, has been contributing to that something special at Mayo Clinic in Florida for seven years now.

"My favorite part about working here has to be the team atmosphere and how everyone pulls together for a common goal," he says.

One of my favorite things about Mayo Clinic: The high expectations I'm expected to meet from not only those I work alongside with, but also the patients I encounter on a daily basis.

The single most important thing I did at work yesterday (or expect to do tomorrow): Setting up the appointment schedules of multiple patients starting chemotherapy for the first time. Their world was just forced into a new direction, and they're extremely nervous. Checkout is their last stop, and it's crucial that I convey compassion and make sure they realize we'll make every effort to make this process as smooth as possible.

A book I would recommend, or one I want to read (and why): "Can't Hurt Me," by David Goggins. I've recently started participating in local running events, and I was looking for motivation. This author's passion applies not only to running but life as well.

Mayo Clinic has taught me: The strength of others. I have the honor of working in the Robert and Monica Jacoby Center for Breast Health. I'm a daily witness to the sacrifices and care given by our doctors, nurses, breast imaging techs, scheduling team, front desk, chemo unit staff, medical administrative assistants, patient roomers and volunteers. They all go above the call of duty.

Most treasured or best advice from a colleague at Mayo: "You make a difference" Sometimes you're not sure, but when you see a patient weeks later and they share how much you've helped, it puts everything into perspective.

Most memorable Mayo moment: I've had many special moments at Mayo, but my first day will always stand out. I went to my new department with my orientation binder in hand hoping I would be able to meet the expectations I was about to encounter.

If I could choose the "hold" music for Mayo Clinic: Beyonce's "Halo" would be a fitting song for a patient calling in.

Favorite space on campus this month: My checkout desk where I keep thank-you cards and beanie baby gifts that I've received from patients over the years. It's a constant reminder that we're all making a difference.

People who inspire me: To start, I have to mention two oncology advanced practice registered nurses, Gina Reynolds and Marites Acampora, D.N.P. Daily, I see how they go the extra mile to accommodate our patients. and I never want to let them down. I want to also mention my co-worker, Nazila Pakbaz, whom you'll meet at our reception desk checking in patients. No matter what life throws her way, she treats us all how we wish the world treated everyone. The care she shows everyone is unmatched, and Im a better person for knowing her. She won't allow you to feel down. She will make you feel warm and loved and ready to tackle the day.

The most fun I’ve had at work this year: It is when patients come to our department to meet with our care team for the last time prior to their last chemo treatment.

Team Dr. Charlie or Team Dr. Will? Or Team Mother Alfred or Team Dr. W.W. Team all of the above.

When patients recall their visit to Mayo Clinic, I hope they remember:  I hope they remember we care and will do our best to make a positive difference in the care they're receiving.


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Tags: In a Word, Staff Stories

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