Christa Romero had battled Crohn's disease for nearly a decade before her surgery to remove her colon. Throughout her time as a patient, she's grown close with her surgeon and Mayo care team — so close, in fact, the team threw her a surprise birthday party last month while she was recovering.
The Voice of Customer and Touch Point Quality Team, part of the Center for Digital Health, works closely with staff who answer calls for Mayo Clinic. Learn how they help improve service to patients, what they look for in new team members, and what they'd be called if they were a band.
Erik Scharrer, M.D., was working in the Emergency Department in Cannon Falls when a patient who had been in a skiing accident arrived. After assessing the patient and realizing he wouldn't be able to ski in his final race of the season, Dr. Scharrer thought beyond the usual patient needs and offered to take his place in the race.
On Father's Day in 2023, Elizabeth Murphy's father had a heart attack. After initially receiving treatment at another facility, he was transferred to Mayo Clinic — to Murphy's unit. The experience helped her see her colleagues and her patients through new eyes.
In this "Mayo Clinic Employee Experiences" conversation, Robin Anderson and Erin Gravemann discuss how their experience in creating art with patients fosters healing and builds connections.
Souk Sengsaisouk, a nurse at Mayo Clinic in Rochester, came to the U.S. from Lao People's Democratic Republic. He shares his path to Mayo, his inspiration for serving others, what motivates him to want to help people improve their lives, and more.
Mayo nurse Clair DeGeorge recently returned to work boasting a new piece of hardware — the Walter Cup. The Minnesota Professional Women's Hockey League team, on which Clair plays forward, became the first ever to win the cup.
Growing up, the Bardwell sisters — Hannah, Lydia, Abby and Birdie — had front-row seats to the healthcare system. Their father was paralyzed in a construction accident. After witnessing the important role his care teams played in his life, each of the sisters decided to pursue a career in healthcare.
From a trip to participate in a special Peloton ride to step challenges and a scavenger hunt, Mayo staff across the country are showcasing their commitment to health and teamwork.
Every day, teams throughout Mayo Clinic do incredible things behind the scenes. Teams like the NICU transport nurses, who stabilize babies before transferring them to Mayo Clinic's Neonatal Intensive Care Unit in Rochester.
If there's a process you want to improve or a problem you want to solve, the Quality Academy wants to help. Learn about the resources they offer to help staff learn and grow, find out what they'd look for in a new colleague, and hear the song they recorded at a Nashville studio.
Zack Jennissen, a patient care assistant in Surgical Services, has run hundreds of miles to raise funds for 30ForFreedom, an organization dedicated to ending modern-day slavery. Learn about his experience and motivation.